Privacy Policy – Game PK VIP Online Gaming Platform

1. Introduction

Game PK VIP ("we", "us", "our") operates an online gaming platform accessible via the Game PK VIP website and mobile application. This Privacy Policy describes how we collect, use, store and protect personal information provided by users ("you", "your") when you register, deposit funds, place bets, play games or contact our support team.

By registering an account on Game PK VIP and using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

We are committed to handling your personal information with care and transparency. If you have any questions about anything described in this policy, please reach out to our support team — details are provided in the Contact section at the end of this page.

2. Information We Collect

Game PK VIP collects personal information in two main ways: information you provide directly to us, and information that is collected automatically when you use the platform.

2.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact support or participate in a promotion, you may provide us with:

• Identity information: Your full name, date of birth and, where requested for verification, a copy of a valid identity document.
• Contact information: Your mobile number and email address.
• Payment information: Details related to your JazzCash wallet, Easypaisa account, Raast-linked bank account, bank account number, or other payment method used to deposit or withdraw in PKR. We do not store full card numbers or complete banking credentials.
• Account preferences: Any settings, preferences or communication choices you configure within your Game PK VIP account.
• Support communications: The content of any messages, queries or complaints you send to our customer support team.

2.2 Information Collected Automatically

When you access Game PK VIP, certain technical and behavioural information is collected automatically:

• Device and connection data: IP address, device type, operating system version, browser type and mobile network information.
• Usage data: Pages visited, games played, betting activity, session duration, features accessed and navigation patterns within the platform.
• Transaction data: A record of all deposits, withdrawals, bets placed, game rounds completed and bonus activity associated with your account.
• Cookie and session data: Information stored in cookies and similar technologies as described in the Cookies section of this policy.

3. How We Use Your Information

The personal information collected by Game PK VIP is used for specific, clearly defined purposes. We do not use your data for purposes beyond those listed here without informing you first.

Purpose	Information Used
Account registration and management	Name, date of birth, contact details, account preferences
Processing deposits and withdrawals in PKR	Payment method details, transaction history
Identity and age verification	Identity documents, date of birth, contact details
Customer support	Contact details, account history, support communication records
Fraud prevention and platform security	Device data, IP address, transaction patterns, login history
Bonus and promotion management	Account activity, wagering history, bonus claim records
Platform improvement and analytics	Usage data, navigation patterns, device information
Sending account and promotional communications	Contact details, communication preferences
Responsible gaming monitoring	Session data, deposit frequency, wagering patterns

Where we send you promotional communications such as bonus offers tied to cricket seasons, PSL events or other platform promotions, you may opt out of receiving such messages at any time by contacting our support team. Opting out of marketing communications does not affect essential account-related messages, which we are required to send regardless of your preferences.

4. Payment Data

Game PK VIP processes all financial transactions in Pakistani Rupees (PKR). Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets. Payment transactions are processed through secure payment infrastructure provided by our payment partners.

When you make a deposit or request a withdrawal, the relevant payment method details you provide are used solely to complete that transaction. Game PK VIP does not store full debit or credit card numbers. For mobile wallet methods such as JazzCash and Easypaisa, we retain the wallet number associated with your account for the purpose of processing future withdrawal requests to the same method.

Transaction records — including deposit amounts, withdrawal amounts, dates and payment method references — are retained as part of your account history for as long as your account remains active and for a period thereafter as described in the Data Retention section below.

5. Sharing of Information

Game PK VIP does not sell, rent or trade your personal information to any third party for marketing or advertising purposes. We share personal data only in the following limited circumstances:

5.1 Payment Processing Partners

To process deposits and withdrawals, we share the minimum necessary payment details with our payment processing partners, including providers that facilitate JazzCash, Easypaisa, Raast and bank transfer transactions. These partners are contractually required to handle your data securely and only for the purpose of processing the transaction.

5.2 Identity Verification Services

Where identity verification is required, we may share relevant identity documents or personal details with a third-party verification service. These services are used solely for the purpose of confirming your identity and age, and are not permitted to use your data for any other purpose.

5.3 Platform Technology Providers

Game PK VIP uses third-party technology providers for services such as game software, platform hosting and customer support tooling. These providers may have access to certain account or usage data as necessary to deliver their services. They operate under data processing agreements that restrict their use of your data to the specific services they provide to us.

5.4 Legal and Compliance Requirements

We may disclose personal information where required to do so by applicable law, regulation or a binding legal process. In such cases, we will disclose only the minimum information required to comply with the request and will notify you where we are legally permitted to do so.

6. Cookies and Tracking Technologies

Game PK VIP uses cookies and similar technologies (such as local storage and session tokens) to make the platform function correctly and to improve your experience. Below is an explanation of the types of cookies we use and what they do.

6.1 Essential Cookies

These cookies are necessary for the platform to work. They maintain your logged-in session, remember your account state between pages, and ensure that security features function correctly. You cannot opt out of essential cookies while using the platform — without them, the platform cannot operate.

6.2 Preference Cookies

These cookies remember choices you make on the platform, such as your preferred language or display settings. They make your experience more consistent across sessions without requiring you to reconfigure settings every time you log in.

6.3 Analytics Cookies

Game PK VIP uses analytics cookies to understand how players move through the platform — which games are most popular, which pages are visited most frequently, and where players encounter issues. This information helps us improve the platform. Analytics data is aggregated and is not used to identify individual players for marketing purposes.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some parts of the platform. Please note that clearing cookies will log you out of your active session and may reset certain preferences.

7. Data Retention

Game PK VIP retains personal data for as long as it is needed to fulfil the purposes described in this Privacy Policy, subject to the following guidelines:

• Active accounts: All personal and transaction data associated with your account is retained for the duration your account remains active on the platform.
• Closed accounts: Following voluntary account closure or account termination, we retain core account records and transaction history for a period of up to five years. This is to enable us to respond to any disputes, process any outstanding transactions, and comply with our internal record-keeping requirements.
• Identity verification documents: Copies of identity documents provided for verification purposes are retained for as long as the account remains active and for a period after closure in line with our standard retention schedule.
• Support communications: Records of customer support interactions are retained for a period sufficient to allow us to reference previous communications in the event of an ongoing or related query.

When personal data is no longer required for any of the purposes outlined in this policy and the applicable retention period has passed, it is securely deleted or anonymised.

8. Data Security

Game PK VIP takes the security of your personal data seriously. We apply technical and organisational measures to protect the information we hold against unauthorised access, accidental loss, alteration or disclosure.

Security measures employed by Game PK VIP include:

• Encryption of data in transit using TLS/HTTPS protocols across all platform connections.
• Access controls that restrict internal access to personal data to authorised personnel with a legitimate need.
• Secure storage of account credentials — passwords are stored in hashed form and are never stored or transmitted in plain text.
• Regular security reviews of platform infrastructure and third-party integrations.
• Monitoring of account activity for patterns that may indicate unauthorised access or fraudulent behaviour.

While we apply all reasonable security measures, no online platform can guarantee absolute security against all possible threats. You also have an important role to play in keeping your account secure — please use a strong, unique password for your Game PK VIP account and never share your login credentials with anyone.

9. Your Rights Over Your Personal Data

As a Game PK VIP player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team using the details in the Contact section of this page.

10. Minors and Under-18 Policy

Game PK VIP is strictly an adult platform intended for users aged 18 years and above. We do not knowingly collect personal information from any person under the age of 18. During registration, players are required to confirm their age. Where we have reason to suspect that an account has been registered by or is being used by a person under 18, that account will be suspended immediately and any funds held will be managed in accordance with our Terms and Conditions pending investigation.

If you are a parent or guardian and believe that a minor has registered an account on Game PK VIP using their details or yours, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

Further guidance on age-appropriate gaming and self-management tools is available on our Responsible Gaming page.

11. Changes to This Privacy Policy

Game PK VIP may update this Privacy Policy from time to time. When we make changes that are material — meaning they affect how your data is collected, used or shared in a significant way — we will update the "Last Updated" date at the top of this page and notify registered players via their registered contact details where reasonably practicable.

We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Continued use of Game PK VIP following the effective date of any update to this policy constitutes acceptance of the revised policy.

12. Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the way Game PK VIP handles your personal data, please contact our support team. We aim to respond to all privacy-related queries within a reasonable timeframe.

You can reach the Game PK VIP support team at: [email protected]

When contacting us about a privacy matter, please include your registered account username and a clear description of your query or request so our team can assist you as efficiently as possible.

For information on your rights as a player beyond data privacy — including account rules, bonuses and responsible gaming tools — please visit our FAQ page or review our Terms and Conditions.